Susannah Douglas - Untitled (Lake)
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About the
Details
Shipping
This item is shipped from the UK.
For UK customers, print orders are dispatched within 3 days after payment and regular orders are dispatched within 7 days after payment.
Delivery times depend on destination and customs, with additional import duties and taxes to be covered by the customer. For Christmas delivery, UK orders must be placed by 15th December; international delivery times cannot be guaranteed.
Return and Refund Policy
Returns
Our return policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
To qualify for a return, the item must be in the same condition in which it was received, and it must be in its original packaging. A receipt or proof of purchase is required to complete your return.
Returned parcels require a £15.00 fee for re-sending. International shipping starts at £12.00, varying by zone, weight, and insurance, and also requires repayment of shipping costs for returned parcels.
Unfortunately, we are unable to offer refunds on the following items: prints produced at the Printspace and fine art posters.
Partial Refunds
In certain cases, only partial refunds may be granted:
Items not in their original condition, damaged, or missing parts not due to our error.
Items returned more than 30 days after delivery.
Refunds
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.
Late or Missing Refunds
If you have not yet received your refund, we recommend taking the following steps:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank, as there may be a delay in processing the refund.
If you have completed these steps and still have not received your refund, please contact us at info@artonapostcard.com.
Exchanges
We will only replace items if they are defective or damaged. To request an exchange for the same item, please email us at info@artonapostcard.com and return the item.
Returns Shipping
To return your item, please mail it to:
Art on a Postcard
Unit 14, Spaces Business Centre
15-17 Ingate Place
Nine Elms, London SW8 3NS
Please note that you will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
The time it may take for an exchanged product to reach you may vary depending on your location.
For items valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
About The Artist
Blog posts
Small Scale, Serious Art: The Enduring Appeal of Small Works
The AOAP Projects x RSA exhibition brings together artists who demonstrate that reducing scale does not mean reducing ambition. If anything, the challenge of working small often demands an even greater degree of precision, confidence and creative control.
AOAP Projects X Royal Society of Arts
