Return Policy
Returns & Refunds
At AOAP Projects, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
Right to Cancel (UK & EU Customers)
Under UK and EU consumer protection law, you have the right to cancel your order within 14 days of receiving your items, without giving any reason. To exercise your right of cancellation, you must inform us of your decision by contacting us at the details below.
Return Timeframe
You have 14 days from the date you receive your order to return items for a refund. Please contact us before returning any items to receive return instructions.
Return Address
Please contact us at info@aoaprojects.com to request a return authorisation and shipping instructions before sending any items back. Do not return items without prior authorisation.
Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item unless the item is faulty or we sent you the wrong item. Return shipping costs are non-refundable.
Condition of Returned Items
Items must be returned in their original condition, unused and in their original packaging. Art prints and greeting cards must be undamaged and in resaleable condition.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 14 days.
The time it takes for the refund to appear in your account may depend on your payment provider and your location.
Non-Returnable Items
Custom or personalised items cannot be returned unless they are faulty or damaged upon arrival.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately with photos of the damage. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
If you have any questions about returns or need to initiate a return, please contact us at:
info@aoapprojects
Cecil House,2 Cecil Square, Margate, CT9 1BD
This policy complies with UK Consumer Rights Act 2015 and EU Consumer Rights Directive 2011/83/EU.
Complete Artist List
Abby Hope Skinner, Alanna Eakin, Alberto Torres Hernández, Alexander Koch, Alicia Rothman, Amy Beager, Andrew Torr, Anne Carney Raines, Anne Smith, Anna Maria Schönrock, Aylin Leipold, Bellamy Jean Burrows, Ben Jamie, Benjamin Murphy, Bianca MacCall, Carol Robertson, Caroline Coon, Caroline Cornelius, Caroline de Chaunac deLanzac, Caroline Gorick, Caroline Pool, Cecilia Reeve, Celia Mora, Charlotte Aiken, Céline Bodin, Damien Cifelli, Dani Trew, Dannielle Hodson, Darren Reid, Darren Slater, David Cass, David Gardner, David Surman, Davina Jackson, Diego Palacios (Livson), Donna Mclean, Duncan Shoosmith, Elizabeth Abel, Ellie MacGarry, Emeli Theander, Emerson Pullman, Emma Coyle, Emma Hart, Eva Schlegel, Fleur Moodie, Gabriela Max, Genevieve Leavold, Geoffrey Harrison, Georgia Peskett, Georgina Odell, Gordon Close, Hannah Tilson, Harriet Gillett, Harriet Porter, Helen Beard, Holly Brodie, Holly Frean, Ian Everard, Ingrid Berthon-Moine, Jack Jubb, Jackie Almond, Jen Orpin, Jennifer Anderson, Jennifer McRae (RSA), Jennifer Pattison, Jiro Osuga, Joana Galego, John Simpson, John Stark, Jon Burgerman, Joseph Black, Joseph Mobolaji Aina, Josie McCoy, Julia Fullerton-Batten, Julie Caves, K. T. Kobel, Kate Sherman, Kathryn Lynch, Kyungseo Lee, Lesley Oldaker, Linda Felcey, Lícia Santos, Lily Macrae, Lois Wallace, Louise Reynolds, Lucy Churchill, Lydia Pettit, Maisie Cowell, Manon Steyaert, Mandy Payne, Marie Lenclos, Mark McClure, Mercedes Lucy, Michelle Conway, Michelle Heron, Michele Ashby, Miko Veldkamp, Miriam Escofet, Morwenna Morrison, Motonori Uwasu, Natalie Terenzini, Nicholas Wyatt, Nick Grindrod, Noa Weintraub, Patrick Hughes, Peter Jones, Phoebe Evans, Pippa Gatty, Rachel Ross, Rebecca Brodskis, Reece Jones, Rhiannon Rebecca Salisbury, Rhona Taylor, Richard Spare, Rômulo Avi, Ruth Heaton, Sally Muir, Sharon Elphick, Sheila Wallis, Sophie Milner, Sophie Smorczewski, Sue Arrowsmith, Susie Hamilton, Suzanne Clements, Suzanne Moxhay, Tabby Booth, Tallulah Hutson, TaniaRivilis, Tom Mead, Tony Beaver, Trevor Sutton, Tuesday Riddell, Uta Schotten, Vanessa Liem Xi Qian, Victoria Sills, Vittorio Valiante, Winnie Hall and Yulia Zinshtein.
